I had all the carpets cleaned in my house today by Craig and they look fantastic. They are visibly cleaner and the pile has a whole new lease of life! Craig is incredibly knowledgeable and professional. I highly recommend.
Customer Policy For Carpet and Upholstery Cleaning Services
Our Commitment to You
At Libra Carpet Care, we strive to provide the best service possible. This means being friendly and professional on the phone, arriving at the scheduled time, and delivering top-quality cleaning within the quoted price. We also promise to always respect your property while we work.
Service Excellence
We are dedicated to exceeding your expectations by:
- Being courteous and helpful in all communications.
- Arriving punctually as per the agreed appointment.
- Performing the highest standard of cleaning within the quoted price.
- Treating your property with utmost care and respect.
Zero Tolerance for Rude or Aggressive Behaviour
While we are committed to providing excellent service, we also expect mutual respect. In the rare event that we encounter rude or aggressive behavior during a quote/survey or while performing a job, we will not tolerate it.
Our Zero Tolerance Policy Includes:
- The right to stop or cancel any service immediately if we face disrespectful behaviour.
- Charging for all work carried out up to the point of service termination.
Respect and Professionalism
We believe in maintaining a positive and respectful environment for both our customers and our team members. We trust you understand and appreciate the importance of this policy to ensure a smooth and pleasant experience for everyone involved.
Thank You
Thank you for choosing Libra Carpet Care. We look forward to providing you with exceptional carpet and upholstery cleaning services.
If you have any questions or need further clarification about our policy, please do not hesitate to contact us.
Craig - Owner & Operator
Libra Carpet Care.
