I had all the carpets cleaned in my house today by Craig and they look fantastic. They are visibly cleaner and the pile has a whole new lease of life! Craig is incredibly knowledgeable and professional. I highly recommend.
Data Collection and Usage
How We Handle Your Personal Information
At Libra Carpet Care, we are committed to protecting and respecting your privacy. This privacy statement outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
1. Who We Are
Libra Carpet Care is a professional carpet and upholstery cleaning service provider based in the UK. Our registered office is [insert address here].
2. Information We Collect
We may collect and process the following data about you:
- Contact details: Name, address, email address, and phone number.
- Service details: Information regarding the services you request or have received.
- Payment information: Bank details and payment card information.
- Communication records: Emails, messages, and phone call recordings related to our services.
3. How We Use Your Information
We use your personal data to:
- Provide and manage our cleaning services.
- Communicate with you regarding your bookings, enquiries, and customer support.
- Process payments and manage invoices.
- Improve our services based on feedback and interaction data.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfil our contractual obligations when providing services.
- Legitimate interests: For business administration, service improvement, and fraud prevention.
- Consent: Where you have given explicit consent for certain types of processing.
- Legal compliance: To comply with legal and regulatory obligations.
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except:
- To third-party service providers who assist us in operating our business (e.g., payment processors, IT support).
- Where required by law or to protect our legal rights.
- In the event of a business transfer, merger, or acquisition.
6. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under GDPR, you have the following rights:
- Access: To request access to your personal data.
- Rectification: To request correction of inaccurate or incomplete data.
- Erasure: To request the deletion of your data under certain conditions.
- Restriction: To request the restriction of processing under certain circumstances.
- Data portability: To receive your data in a structured, commonly used format.
- Objection: To object to the processing of your data based on legitimate interests.
To exercise any of these rights, please contact us at 01420 617220 0r 07521 210476.
9. Changes to This Privacy Statement
We may update this privacy statement from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.
10. Contact Us
If you have any questions or concerns about this privacy statement or our data practices, please contact us at:
Libra Carpet Care
34 Spitalfields Road
Alton
Hampshire
GU34 2DU
Email: info@libracarpetcare.co.uk
This privacy statement was last updated: July 2024.
This GDPR privacy statement is designed to ensure transparency and compliance with current legislation, providing your customers with confidence in how their data is handled by Libra Carpet Care.
